SOFTWARE SERVICES

The BCIU's Office of Technology Services offers a variety of software services to school districts, municipalities, and nonprofit organizations. As an application service provider (ASP), we are positioned to offer our clients the ability to utilize state-of-the-art tools to meet their business needs by maximizing hardware usage through a shared environment and consortium software purchases. Each of the applications we offer is backed by a host of professional support services, including:

Support Center

No limit to the amount of support provided via phone or e-mail
A variety of training options included in annual support fees, including: individualized, group, on and off-site
Application-specific user group forums offered annually
Support on state and federal reporting requirements specific to each application offered, including: PIMS, PASecureID, “No Child Left Behind,” AFR and other financial reporting, PennData, tax collection agencies, and more
Advocate for school districts and a single-point liaison with software and hardware vendors
Standardized interfaces for third-party applications (Performance Tracker, Destiny, etc.).
Custom report development using tools such as Cognos or Crystal Reports

Implementation Resources

Comprehensive implementation planning, data conversions, on-site training, and consulting services by a team of experienced specialists, analysts, and developers
Application configuration assistance with all components and tools

System Administration

Configuration, procurement, installation, and the ongoing administration of all required systems hardware, operating systems, and database software
Application hosting
Application Service Provider (ASP) allows access to our applications without the need to install any hardware or software at the district/agency, other than a typical desktop computer
Database administration, release upgrade installation, and telecommunication support
System backup/recovery

Please click on the links to the left for more information about the BCIU's software services..